Release notes: Alta Aware 5.8.4
Last modified: Wednesday May 24, 2023.
Learn about new features, fixes and any issues found in testing for the Alta video security systems software.
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About this release(back to top)
Installing this release will upgrade Alta Aware® and Alta Aware Cloud® video management systems, and, if needed to maintain feature compatibility, any Avigilon Ava cameras associated with your deployment.
These software packages have been released to the Stable Upgrade Channel:
|Release label||Release date||Software build number|
|Alta Aware software version 5.8.4||Wednesday May 24, 2023||Alta Aware: 5_8_230523_17235|
|Avigilon Ava camera software version 5.8.4||Wednesday May 24, 2023||Avigilon Ava cameras: 5_8_230523_20596|
What's new(back to top)
In this release, Alta Aware provides the following features:
|Feature||Description||Added in version|
|Share Video view with specific users||
When configuring a Video view, you can choose to share it with specific users.
|Trigger Rules per object||
Configure rules so that they trigger each time that an object is detected.
|European region for Avigilon Alta access control system integrations||
Alta Aware supports the new European region for Avigilon Alta access control system integrations.
|Enable RTSP and RTSPS controls for Avigilon Ava Cloud cameras||
Avigilon Ava Cloud cameras now support sending a local RTSPS stream. This can be enabled and disabled independently from the existing RTSP option.
See: How to: Configure Avigilon Ava cloud camera RTSP streams
|Improved audit logging||
The audit logging has been updated to now also log the start and end times for when a user is viewing live footage. You can view or download audit logs for
|Improvements in editing external viewers||
Provide operators with permission to edit external viewers. Additional user groups can be given the permission to edit external viewers without needing to have the permission to edit all users. The
|New License Plate Recognition (LPR) permissions||
Provide operators with permissions to search for LPR-based events. The
You can now access and configure webhooks from Rules , without navigating through individual rule settings.
|Renew incoming webhook URLs||
Sensor integrations to Alta Aware use webhooks from the sensors to ingest information into Aware. You can now update the webhook URL for existing sensor integrations.
|Improvements to Wall cutting on Advanced Field of View (Advanced FoV)||When configuring Advanced Field of View for your cameras, Alta Aware now better interacts with walls drawn on Map view, to help prevent people or vehicle dots being drawn in incorrect locations.||5.8.3|
|Deep link to video from Devices||
You can now manually create a URL to enable other system users to view video from a specific device at a specific time.
|API to show domains to add to firewall allow list||
For networks where you cannot use wildcard firewall configurations, you can interrogate the Alta Aware API to create a list of the currently-used domains.
Resolved issues(back to top)
These issues have been resolved in this release:
|Reference||Resolution||Resolved in version|
|17270||An issue where renaming a webhook with the payload type set to JSON changed the payload type to plain text has been resolved.||5.8.4|
|17243||An issue where, in some rare circumstances, Aware could not access cameras and became unresponsive has been resolved.||5.8.4|
|17147||An issue where, in Aware, Avigilon Flex cameras could be incorrectly reported as DHCP disconnected has been resolved.||5.8.4|
|17135||An issue where, in some circumstances, a Cloud Connector might not correctly restart the analytics processing has been resolved.||5.8.4|
|17072||An issue where Avigilon Ava Dome cameras could become out-of-focus after going offline has been resolved.||5.8.4|
|16856||An issue where, in some rare circumstances, Alta Aware deployments could be slow to load video, or other information, has been resolved.||5.8.4|
|16836||An issue where RTSP address information was not displayed in the Alta Aware user interface has been resolved.||5.8.4|
|16409||An issue where, in some circumstances, a Cloud Connector went offline and required rebooting has been resolved.||5.8.4|
|15202||An issue where the First Time Setup tutorial could launch when adding a camera to a new deployment has been resolved.||5.8.4|
|16913||An issue where, in some circumstances, Avigilon Ava cameras might show instability and enter Recovery mode has been resolved.||5.8.3|
|16779||An issue where you could not export footage from Onvif cameras that is stored in the Avigilon Alta cloud has been resolved.||5.8.3|
|16764||An issue where Avigilon Ava 360 cameras could show a yellow cast in some situations has been improved.||5.8.3|
|16761||An issue where, when viewing pop-out Video view screens, refreshing the screens could cause the pop-out views to close or to stop updating has been resolved.||5.8.3|
|16744||An issue where Alta Aware could not view the RTSP streams from some Samsung Techwin cameras has been resolved.||5.8.3|
|16733||An issue where attempting to view
|16725||An issue where the
|16523||An issue where, for some third-party cameras, Alta Aware incorrectly reset the camera
|16287||An issue where including white space after your username caused issues logging in has been resolved.||5.8.3|
|13354||An issue where the timezone was incorrectly calculated when generating the count information to include in exported .csv files has been resolved.||5.8.3|
|12738||An issue where heatmaps could be incorrectly positioned in Map view has been resolved.||5.8.3|
|12359||An issue where attempting to view RTSP streams resulted in the streams freezing after 1 minute has been resolved.||5.8.3|
Software releases might include minor bug fixes that are not listed in the Resolved issues table.
Known issues(back to top)
During testing, we have found the following issues in these software packages:
Issue: As the localized text in the Aware user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design.
Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations.
|16626||Issue: In some situations, any configured line counts could reset to zero after an system upgrade.||Alta Aware|
|16234||Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding.||Avigilon Ava cameras|
|16184||Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search.||Alta Aware|
|15566||Issue: The Counts tool might take some time to update with count data.||Alta Aware|
|14427||Issue: For the Avigilon Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored.||Avigilon Ava Quad|
Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.
Workaround: Either reposition the camera, or reduce the LED brightness.
|Avigilon Ava Flex|
Issue: When adding third-party cameras to Aware using the
Workaround: If a third-party camera fails to be added correctly, try again using the
|—||Due to changes to the way audio is recorded and replayed:
||Alta Aware mobile app for Android|
|13171||Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players.||Alta Aware|
|12274||Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low.||Alta Aware|
|12255||Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava Cloud camera with a speaker.||Alta Aware|
|12196||Issue: In some circumstances, a camera may lose its overlay settings during an upgrade and the overlay might not show until you have toggled it off and then re-enabled it.||Alta Aware|
|11515||Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total.||Alta Aware|
|10410||Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video.||Alta Aware|
|10087||Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used.||Alta Aware|
|General||Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics.||Alta Aware|