Release notes: Ava video security systems 5.5.6

Last modified: Thursday January 26, 2023.

Learn about new features, fixes and any issues found in testing for the Ava video security systems software.

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About this release

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Ava Security no longer provide major software and feature updates for standalone on-premises Ava Aware deployments.

(Ava Aware Cloud deployments are not impacted by this announcement.)

See: EOL Announcement and How to: Migrate your Ava Appliances to Ava Cloud Connectors

  • Ava Aware® and Ava Aware Cloud® video management systems
  • Ava cameras and Ava Cloud cameras

Installing this release will upgrade Ava Aware® and Ava Aware Cloud® video management systems, and, if needed to maintain feature compatibility, any Ava cameras associated with your deployment.

These software packages have been released to the Stable Upgrade Channel:

Table 1 – Software release details

Release label Release date Software build number
Ava Aware/Ava Aware Cloud software version 5.5.6 Thursday January 26, 2023 Ava Aware: 5_5_230124_16323
Ava cameras/Ava Cloud camera software version 5.5.6 Thursday January 26, 2023 Ava cameras: 5_5_230124_19389

What's new

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In this release, Ava Aware provides the following features:

Table 2 – New features in these releases

Feature Description Added in version
Improvements to Cloud Storage information

When viewing the Backup status information, you are now shown the status as either Pending, Uploading, or Complete.

See:
How to: Check the status of backups from your cameras

5.5.2
Support for Ava Flex™ cameras

The new Ava Flex cameras have been released for general sale. This version of the Aware and Ava cameras software includes features specific to the new camera.

See:
Introducing: Ava cameras
About: Ava Flex cameras
About: Ava Flex adaptive white lighting
About: Ava Flex power and connection options
About: Ava Flex sensors

5.5.2
Support for new Disruptive Technologies sensor types

Ava Aware now supports the new Disruptive Technologies sensors to detect motion, desk occupancy and CO2 levels.

See:
About: Aware integration with Disruptive Technologies sensors
How to: Add Disruptive Technologies sensors to Aware Cloud

5.5.2
Improved notification banner for administrators When the Aware software updates, a banner is shown to Administrator users, providing a link to the Release Notes. 5.5.2
Tunnel RTSP streams

To improve interoperability, you can now configure tunneling of RTP media over unencrypted RTSP connections between third-party cameras and Ava Aware.

See:
How to: Edit information for cameras

5.5.2
802.3ad Link aggregation for Cloud Connector network interfaces

To improve the reliability and availability of your Ava Cloud Connectors, you can now configure link aggregation on the Cloud Connector network interfaces using Link Aggregation Control Protocol (LACP).

See:
How to: Configure LACP for Ava Cloud Connectors

5.5.2

Resolved issues

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These issues have been resolved in this release:

Table 3 – Issues resolved in these releases

Reference Resolution Resolved in version
Ava-739

A vulnerability has been resolved in Ava Aware.

See: Reference: Security advisories

5.5.6
15732 An issue where email alerts from Ava Quad cameras could include a snapshot from the wrong source has been resolved. 5.5.6
15802 An issue that caused Similarity search and Search from video to stop working has been resolved. 5.5.6
15069 An issue where Ava Dome cameras lost focus after an upgrade has been resolved. 5.5.6
15714 An issue where, in certain circumstances, excessive logging of an issue could lead to a camera becoming unresponsive has been resolved. 5.5.5
15570 An issue where, in some circumstances, deployments might frequently restart has been resolved. 5.5.5
15536 An issue where counts information was not being loaded to the Counts tool has been resolved. 5.5.5
15490 An issue seen when adding certain Vivotek camera models to an Ava Cloud Connector has been resolved. 5.5.5
15260 An issue where the count information returned from the Aware API might not have been accurate for some deployments has been resolved. 5.5.5
15220 An issue where the contrast was initially low after enabling HDR on an Ava Flex camera has been resolved. 5.5.5
15143 An issue where, if a deployment was renamed, the links for any emails triggered by Cloud Connector rules were not updated has been resolved. 5.5.5
15395 An issue where, in some rare circumstances, an Ava Quad camera might not record due to having no available streams has been resolved. 5.5.2
15191 An issue where a License Plate Recognition rule might not always trigger a configured webhook has been resolved. 5.5.2
15065 An issue where camera backups continued beyond their scheduled time frame has been resolved. 5.5.2

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in these software packages:

Table 4 – Known issues found in these releases

Reference Issue Software
15566 Issue: The Counts tool might take some time to update with count data. Aware
15242

Issue: When creating a new deployment from the DMP, you cannot currently enable DMP access.

Workaround: The initial user that was created during the deployment creation (or other newly created users with suitable permissions) can enable DMP access.

DMP
15220 Issue: When Ava Flex cameras first enter HDR mode, the contrast is low. The contrast levels improve automatically over time, and do not need any additional user interaction. Ava Flex
15083 Issue: When an Ava Flex is powered up and connects to Aware, the sensor values are less accurate and take some time to stabilize. Ava Flex
15052

Issue: After upgrading or rebooting Ava Quad cameras, one or more sources might lose focus.

Workaround: After upgrading or rebooting Ava Quad cameras, check that the sources are all focused, and if not, trigger a focus from Devices > <camera> > Edit settings > Focus for each affected source.

Ava Quad
14822

Issue: when adding a new Cloud Connector as a secondary node to an existing Cloud Connector group, it is not automatically upgraded.

Workaround: Either manually upgrade the newly added Cloud Connector, or wait for the next system upgrade before adding devices to the Cloud Connector group. See How to: Claim your Ava Cloud Connector for more information.

Cloud Connectors
14427 Issue: For the Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored. Ava Quad
14122

Issue: You might observe glitching in Video view if the viewing station includes an Intel(r) Iris(R) Xe GPU, and your browser has Hardware Acceleration enabled.

Workaround: Disable Hardware Acceleration from within your browser. See Reference: Browsers supported by Aware

Viewing station compatibility
13925

Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.

Workaround: Either reposition the camera, or reduce the LED brightness.

Ava Flex
14427 Issue: For the Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored. Ava Quad
14122

Issue: You might observe glitching in Video view if the viewing station includes an Intel(r) Iris(R) Xe GPU, and your browser has Hardware Acceleration enabled.

Workaround: Disable Hardware Acceleration from within Chrome. See Reference: Browsers supported by Aware

Viewing station compatibility
13738

Issue: When adding third-party cameras to Aware using the Automatic protocol option, Aware might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

Aware
Due to changes we have made to the way audio is recorded and replayed:
  • Users of the Ava Aware mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Aware 5.0.3 and later at a higher volume than before.
  • Users of the Ava Aware mobile app for Android version 2.9.1 and later will hear the audio recorded from Aware 4.9.7 and earlier at a lower volume than before.
Ava Aware mobile app for Android
13171 Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. Aware
12738 Issue: If you have a map in Map view that includes inactive cameras, heatmaps might be the positioned incorrectly on the map. Aware
12274 Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. Aware
12255 Issue: You cannot currently associate an Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Ava Cloud camera with a speaker. Aware
12196 Issue: In some circumstances, a camera may lose its overlay settings during an upgrade and the overlay might not show until you have toggled it off and then re-enabled it. Aware
11515 Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. Aware
10410 Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Aware
10087 Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. Aware
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Aware