How to: Reset 2 factor authentication for a user
Last modified: Monday July 10, 2023.
In the event of a user losing access to their 2 factor authenticator, for example, if they lose or have their phone stolen, or if they accidentally delete the authenticator app settings for the Aware deployment, an Administrator can reset their 2 factor authentication. The user will then need to again set up 2 factor authentication on their next log in.
Task — Reset the 2 factor authentication for a user
- Choose
Tools > Users . - From the list of Users, select the user to have 2 factor authentication reset.
- Select
Edit user . - Click
Security . - Select
Reset 2 factor authentication setup . - Click
Done .
The next time the user logs into Aware, they are prompted to again set up 2 factor authentication.