How to: Reset 2 factor authentication for a user

Last modified: Monday July 10, 2023.

In the event of a user losing access to their 2 factor authenticator, for example, if they lose or have their phone stolen, or if they accidentally delete the authenticator app settings for the Aware deployment, an Administrator can reset their 2 factor authentication. The user will then need to again set up 2 factor authentication on their next log in.

Task — Reset the 2 factor authentication for a user

  1. Choose Tools Tools > Users tool Users.
  2. From the list of Users, select the user to have 2 factor authentication reset.
  3. Select Edit user.
  4. Click Security.
  5. Select Reset 2 factor authentication setup.
  6. Click Done.
    The next time the user logs into Aware, they are prompted to again set up 2 factor authentication.