How to: Update your Ava Appliance firmware

Last modified: Tuesday June 01, 2021.

Keeping your Ava Appliances and Ava Cameras up-to-date is important to ensure you have the latest security patches, bug fixes, and new features installed. You can configure Aware to automatically update your Ava Appliances and Ava Cameras when new versions of software are released. Alternatively, you can manually update the software.

When Ava makes new versions of the Aware firmware available, a banner is displayed on the Dashboard tool for all users with access rights for the Appliances tool. Clicking the banner opens the Appliances tool and the relevant dialog to enable you to update your Ava system.

Caution

Risk of loss of data!

The Appliances page includes options that can repartition disks and delete data. Make sure you do not accidentally cause information to be removed from your system.

Tip

Only install a firmware version other than the latest when directed to do so by your Ava technical support representative.

When Ava makes new versions of the Aware or Ava Cameras software available, a banner is displayed on the Dashboard for all users with access rights for the Appliances tool. Clicking the banner opens the relevant dialog to enable you to manually update your Aware video management system.

Prerequisites

Only users with the Administrator role can monitor or manage the Ava Appliances used by your Aware video management system.

Task — Open the Appliances tool

  1. Log in to your Ava Aware deployment as an Administrator.
  2. Click New tool from the tool ribbon, then select Servers tool button Appliances.
    Tip

    If the Appliances tab is already open, click the tab to view the page.

Task — Check the currently installed firmware version

  1. Click the relevant server group.
    The details pane for your selected server group opens.
    Tip

    Make sure you click the server group:Server group illustration

    Rather than the servers themselves:Servers illustration

  2. Scroll down to the FIRMWARE area.
    The currently installed firmware version is shown. Information about the latest available firmware version is also shown.
  3. Click Done.

Task — Automatically update the firmware

To ensure that your Ava system is up-to-date and running the latest versions of firmware, configure Automatic updates.

  1. Click the server group.
    The details pane for your selected server group opens.
  2. Scroll down to the FIRMWARE area.
    The currently installed firmware version is shown.
  3. Click Automatic update.
  4. Configure the frequency that your Ava Appliance checks for any updates.
    If newer versions are found, your system updates at the selected time.
  5. Specify the time of day when your system updates.
  6. Click Done.
  7. Click Done.
  8. Click Done.
    When a new Aware software package is available, you will see a banner letting you know, and on the Appliance group settings dialog, Update appears next to the Latest firmware area.
    Follow the instructions in Task — Manually update the firmware to the latest version to upgrade the software for both your Ava Cameras and for Aware.
Note

From Aware version 3.8.0, your Ava Cameras are automatically updated to stay in line with your installed Aware software.

Task — Manually update the firmware to the latest version

  1. Click the server group.
    The details pane for your selected server group opens.
  2. Scroll down to the FIRMWARE area.
    The currently installed firmware version is shown. Information about the latest available firmware version is also shown. If a newer version of firmware is available, the option to Update appears.
  3. Click Update.
    You are prompted that this process could take some time to update the firmware across all servers in the server group, and that you must not turn off any server in that time.
  4. Click Update to continue.
  5. Click Done.
    The firmware is updated on all Ava Appliances in the selected server group.
    You can see the progress of the update as it initially downloads the files, then carries out the upgrade. When the upgrade is complete, the Ava Appliance reboots.
    Note

    If there is more than one server in your server group, the aggregated progress for the server group is displayed, not the progress for individual servers.

Task — Replace the firmware with another version

In some circumstances, you might be advised by your Ava technical support representative to replace your currently installed firmware with a version other than the latest. If this is the case, they will provide you with the relevant firmware update files and password. Use this task to replace the firmware.

Notice

Only install a firmware version other than the latest when directed to do so by your Ava technical support representative.

  1. Click the server group.
    The details pane for your selected server group opens.
  2. Scroll down to the FIRMWARE area.
    The currently installed firmware version is shown.
  3. Click Replace with another version.
  4. Select the required firmware version.
  5. Enter the provided password.
  6. Click Replace to continue.
    The firmware is updated on all Ava Appliances in the selected server group.
  7. Click Update to continue.
  8. Click Done.
    The firmware is updated on all Ava Appliances in the selected server group.
    You can see the progress of the update as it initially downloads the files, then carries out the upgrade. When the upgrade is complete, the Ava Appliance reboots.
    Note

    If there is more than one server in your server group, the aggregated progress for the server group is displayed, not the progress for individual servers.

Task — Select the Upgrade channel for your Ava Appliance

When enabled by your Ava partner, you can choose to have your Ava Appliance update from either the Beta upgrade channel, or from the Stable upgrade channel.

The Beta upgrade channel hosts the latest features for your Ava video security systems. However, these features might not be fully functioning, and might require further testing. The Stable upgrade channel has the current fully-tested version of the firmware.

Notice

We recommend that the Beta upgrade channel is only used for test systems — production security systems should update from the Stable upgrade channel.

  1. Click the relevant server group.

    The details pane for your selected server group opens.
  2. Scroll down to the FIRMWARE area.
  3. If enabled by your Ava partner, select your preferred Upgrade channel, either Beta, or Stable.
  4. Click Done.