How to: Claim your Ava Cloud Connector

Last modified: Thursday December 15, 2022.

All Ava Cloud Connectors™ installed in your network must be associated with your Ava Aware Cloud® deployment. Follow the claim process to associate your hardware devices with Aware Cloud.

Prerequisites

Ensure your Ava Cloud Connector is installed and has network connectivity.

See:
How to: Install your A500, A750, or A1000 hardware or
How to: Install your A2000 or A3000 hardware.

Task — Ensure your Ava Cloud Connector can reach the Ava Cloud

By default, your Ava Cloud Connector uses DHCP to connect to your network. If you are not blocking connections to the internet, then your Cloud Connector automatically connects to the Ava Aware Cloud and is ready to be claimed.

Optionally, configure your Cloud Connector to use a static IP address.

  1. Switch on your Cloud Connector and allow it to complete

    its boot sequence.

    From a computer connected to the same network as your Cloud Connector, use Google Chrome or Microsoft Edge to browse to the address on the label.

    The Cloud Connector address is in the format: ava-<serial>.local. This information is also included on the Cloud Connector packaging.

    If you modify the hostname, after your Cloud Connector reboots, use the format: https://<hostname>.local.

  2. Click Network.
  3. Click Edit interface for the network interface to use to connect to your network.
  4. To configure a static IP address:
    1. Disable DHCP IP Mode.
    2. Configure the IP, Subnet mask, Gateway, and the DNS fields to suit your network.
    3. Click Done.
  5. If needed, configure your network to allow your Cloud Connector to reach the internet. See Reference: Ports required by Ava Cloud Connectors.

Task — Create an new Aware Cloud deployment and claim your Ava Cloud Connector

If you do not yet have an Ava Aware Cloud deployment, create a new deployment and claim your Ava Cloud Connector.

Task — Create an Aware Cloud deployment by scanning the QR code:

  1. From a mobile device, or other system that can read QR codes, scan the QR code that corresponds to your unclaimed Ava Appliance or Ava Cloud Connector.

    The QR code is found on the packaging, and also on the Ava Appliance or Ava Cloud Connector hardware itself.

  2. Select REGISTER CLOUD CONNECTOR.
  3. Select Register a new deployment.
  4. Create your user account by entering the requested details:
    • FULl NAME
    • EMAIL ADDRESS
    • COMPANY DETAILS
  5. Click Next.
  6. Type your deployment name.

    Deployment names are limited to:

    • A maximum of 24 characters
    • Allowable characters include:
      • A-Z
      • a-z
      • 0-9
      • "-" (but the deployment name must not start or end with the hyphen "-" character)

  7. Select your CLOSEST REGION. Currently, you can choose from US-CENTRAL, EU-WEST, or AUSTRALIA.
  8. Select the TIMEZONE for the location where the Cloud Connector is to be installed.
  9. Click Done.

Task — Create an Aware Cloud deployment manually:

  1. From a mobile device, laptop, or desktop computer, navigate to https://aware.avasecurity.com.
  2. To create a new deployment, click Register here.
  3. Enter the Ava hardware serial number.
  4. Click Next.
  5. Select Register a new deployment.
  6. Create your user account by entering the requested details:
    • FULl NAME
    • EMAIL ADDRESS
    • COMPANY DETAILS
  7. Click Next.
  8. Type your deployment name.

    Deployment names are limited to:

    • A maximum of 24 characters
    • Allowable characters include:
      • A-Z
      • a-z
      • 0-9
      • "-" (but the deployment name must not start or end with the hyphen "-" character)
  9. Select your closest geographical region.
  10. Select your TIMEZONE.
  11. Click Done.

Task — Claim your Cloud Connector from your existing deployment

Your Cloud Connector must be online and connected to Ava Cloud before you can claim your Cloud Connector and associate it with your Ava Aware Cloud deployment.

  1. Log in to your Ava Aware Cloud deployment as an Administrator.
  2. Click New tool from the tool ribbon, then select Servers tool buttonSystem.

    If the System tab is already open, click the tab to view the page.

  3. Click the Add Cloud Connector button Add cloud connector button.
    The Add a cloud connector dialog is displayed.
  4. Type the serial number for your Ava Cloud Connector.
    Alternatively, click Scan the QR code and use the computer's web camera to scan the QR code.

    The serial number and QR code for your Ava Cloud Connector is printed on the packaging used when shipping your device, and also is printed on the label on the cloud connector itself.

    If your Cloud Connector has already been installed in your network and is running, you can cut and paste the serial number from the Cloud Connector user interface into the Add a cloud connector dialog.

  5. Enter the Cloud connector name.
    This name is used to uniquely identify individual Cloud Connectors in your deployment.
  6. Click Next.
  7. Depending on whether this is the first Cloud Connector you are claiming from your Aware Cloud deployment, or a subsequent one, either:
    • (For the first Cloud Connector in your deployment) Type a Group name for the Cloud Connector and select the relevant time zone, or
    • (For subsequentCloud Connectors) Either Create a new group for your new Cloud Connector, or select an existing group.

      For a new Cloud Connector being installed into the same network as an existing Cloud Connector, select Make part of an existing connector group.

      If this Cloud Connector is being installed at a new location, or on a different network, then Create a new group for this Cloud Connector.

  8. Click Add.
    The Cloud Connector is added to the selected group.