How to: Add Alta Access systems to Alta Aware

Last modified: Wednesday April 05, 2023.

By integrating Alta Aware and your Alta Control Center access control system, you have all the tools and features to display your access control events in the Aware user interface alongside the video and map information from the cameras near each access control point. In addition, you can configure Aware so that your operators can remotely open doors from within the Aware user interface.

Prerequisites

Ensure that the Alta access control system has been configured including the creation of a dedicated Super Admin user account, and that you have the following information available:

  • The name to be used within Alta Aware to refer to the access control system.
  • The Username and Password needed to log into the dedicated Super Admin user account on your Alta Control Center, specifically for Alta Aware.

    This account must not be configured for Two-factor authentication (2FA).

  • If not using a dedicated account on Alta Control Center, the organization ID.

Task — Add an Alta Access system

  1. Choose Tools Open a tool > Devices Devices.
  2. Click Access Control.
  3. Click the Access servers button button.
  4. Click the Add devices button Add new server button.
    The Add access control systems dialog opens.
  5. Select Avigilon Alta Access from the Provider dropdown. If you do not have a license to integrate other access control systems, Avigilon Alta Access is selected by default.
  6. Enter the System Name.
    This is the name used to refer to the access control system from within Aware.
  7. Click Next.
  8. Select the Region to use. The options are:
    • EU — if the organization is hosted on control.eu.openpath.com
    • US — if the organization is hosted on control.openpath.com
  9. Enter the Remote Username and Remote Password for the Super Admin user account created for the Alta Aware integration in Alta access control.
  10. Optionally, if your Remote Username exists in multiple Alta access control organizations, type the Organization ID and Namespace. These values specify the organization to use.

    The Namespace must be entered in exactly the same format as displayed in the Alta access control sign-in screen. This must include the prefix and the ':' character, for example, org:motorolasolutions.

  11. Click Add.
  12. Click Close.